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CUSTOMER SUPPORT
The Greekgold.com offers fast and efficient customer service and support. How do we do this? We have a support team to help our customers find exactly what they are looking for. Simply contact our friendly Customer Support Department at:
info@greekgold.com We answer all emails within 48-hours of receipt. If you would prefer to speak to one of our friendly customer support representatives, you can call us between the hours of 8:30am and 5:30pm Greek time (GMT +2) Monday to Saturday at 30-22410-36819 or Fax us at No. 30-22410-35492.
Customer Promises
We offer a vast range of quality products representing the best value available. Many of our products are exclusive to The Greekgold.com - all are the best quality!
We aim to provide the best possible customer service and support with prompt responses to all emails.
We provide the fastest shipping at the most competitive rates available.
PAYMENTS
Security with Verisign (In Conjunction with )
This page will quickly give you the basics on how to pay safely, securely, and conveniently using our system.
Paying With Eurobank
What Do I Do? After adding items into your shopping cart, simply click on the 'Check Out' button and follow the process prompts until you reach the Order Confirmation pages. Please note that once you have checked out further items cannot be added to your transaction.
How Does work? After you have checked out your items, you will be taken to a transaction page. Here you will be able to review the details of your order, including the total purchase amount. You may pay for your purchase securely via credit card (VISA, MasterCard, & American Express) or endorsed bank cheque. Upon payment verification, we will ship your order to your door by the guaranteed FedEx global delivery service or standard postal service. Once your order has been shipped, we will email you a tracking number so you can track your shipment at the FedEx website. If there are any problems with your payment, you can email us at info@greekgold.com
PAYMENTS
Security with Verisign (In Conjunction with )
This page will quickly give you the basics on how to pay safely, securely, and conveniently using our system.
Paying With Eurobank
What Do I Do? After adding items into your shopping cart, simply click on the 'Check Out' button and follow the process prompts until you reach the Order Confirmation pages. Please note that once you have checked out further items cannot be added to your transaction.
How Does work? After you have checked out your items, you will be taken to a transaction page. Here you will be able to review the details of your order, including the total purchase amount. You may pay for your purchase securely via credit card (VISA, MasterCard, & American Express) or endorsed bank cheque. Upon payment verification, we will ship your order to your door by the guaranteed FedEx global delivery service or standard postal service. Once your order has been shipped, we will email you a tracking number so you can track your shipment at the FedEx website. If there are any problems with your payment, you can email us at info@rhodesgallery.gr
PRIVACY POLICY
Secure Shopping and Technology
At Greekgold.com complete security for customer transactions is our primary concern. We want you to have as much faith in the security of your transactions as you do our products and services. All transactions completed through Greekgold.com go through industry standard security methods to ensure that your credit card and personal information is protected.
Registration
In order to purchase from www.greekgold.com, a user must first complete the registration form. We require your name, phone number, billing address, email address, shipping address and credit card information. Further details such as gender, product interests etc are optional. We only use this information to create your account and/or to process your order. If any questions arise about your order we will contact you first by email and then, if necessary, by phone.
We never sell, rent, or loan our email lists to outside firms. We share only necessary information with the third parties that are involved in the order process, such as the financial institution that issued your credit card, the shipping carrier and Greekgold.com customer service representatives.
The site is not directed to children, and rhodesgallery.com does not knowingly collect any personal information from children. Children and young people under 16 are advised to get permission from their parent or guardian before they submit personal data to Greekgold.com web sites.
This policy may be modified from time to time.
Sharing
We use FedEx to ship orders, and Eurobank to handle all financial transactions. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Shipping from Greekgold.com is handled by FedEx (unless Express Mail or standard post is required ) which requires a physical street address. FedEx will not deliver to a Post Office Box and requires a signature upon receipt of all packages. To view the FedEx privacy policy, please click on the link below: http://www.fedex.com/us/privacypolicy.html
Providing an absolutely secure environment for all financial transactions is of primary importance to Greekgold.com. To this end, unless requested otherwise by a customer, we conduct all transactions through Eurobank. We believe this is the best way to protect our customer's consumer rights, privacy and security. To see Erurobank's privacy policy, please click on: http://www.efggroup.com/index1e.htm)
Security with Verisign (In Conjunction with )
We are registered with Verisign, the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. With Verisign, you can be assured that you have a secure communication with Greekgold.com and not another site.
This website takes every precaution to protect our users' information. Submitted information is protected both online and off-line. All of our users' information is restricted in our offices. Only employees who need the information to perform a specific job (for example a customer service representative) are granted access to personally identifiable information. If you have any questions about the security of your information at our website, please email us on info@Greekgold.com
Links
This site contains links to other sites. Greekgold.com is not responsible for the privacy practices or the content of such Web sites.
Cookies
Our site uses cookies.
Surveys & Contests
From time-to-time our site may request information from users via surveys or contests. Participation in these surveys or contests is, of course, completely voluntary.
Special Offers
Our customers will occasionally receive information on products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications when registering.
Correction/Updating Personal Information:
For updating of personal information or if a user no longer desires our service please contact us on info@greekgold.com
Notification of Changes
Any changes in our privacy policy will be posted on our Homepage.
If you feel that this company is not abiding by its posted privacy policy, please email us on info@greekgold.com
Contact
If you have any questions about this privacy statement or your dealings with Greekgold.com
you can contact: Michael Kasiotis, The Greekgold.com, Evreon Martiron 47-49, Rhodes 85100, Greece. Tel 30 2410 36819 or email info@greekgold.com
SHIPPING
When buying online you want your purchase fast and you want it in one piece!
Greekgold.com uses trusted international courier FedEx, express mail or standard post (depending on the size and weight of the purchase) to ensure that whatever is shipped from Greece arrives at your door quickly and safely.
How Are Your Products Shipped? We use the 3 - 5 day FedEx global delivery service for most of our shipping. It's reliable, efficient, traceable, guaranteed and can be insured. We do not assume responsibility for shipping errors related to wrong shipping addresses, customs delays and any agreements reached between the buyer and FedEx to forgo a signature on delivery. Express Mail and standard post are also used depending on the size and weight of the piece to be shipped.
How Much Does It Cost? Because of our wide range of products - from delicate jewelry to large bronze statues - we can not offer a standard rate for shipment. Shipping costs are, however, the lowest available and all are inclusive of insurance.
If you require any further information, please email us at info@Greekgold.com
RETURNS
The Greekgold.com offers a problem-free return policy should you reject your purchase within the inspection period for a refund or replacement.
Email our friendly Customer Support Department at info@Greekgold.com during our 30 day inspection period indicating that you wish to return items for a refund or a replacement. Please note that our 30-day inspection period commences on shipment.
Ship your return to us through any traceable method (e.g. FedEx, UPS or registered mail). To speed up the return process, remember to complete the Return Slip included with your shipment. Our address details are included on this slip.
Once we receive your return, (depending on your preference) we will either send you a replacement item or arrange the refund.
I Only Want To Return One Item From My Last Order? It doesn't matter whether you wish to return just part of your order or the entire shipment, the process is exactly the same.
What If I Want A Replacement Instead Of A Refund? Simply contact our friendly customer support team at info@Greekgold.com. If a replacement is available they will make sure it arrives as soon as possible.
If you require any further information, please email us at info@greekgold.com
TERMS & CONDITIONS
Greekgold.com provides its services subject to the following terms, conditions, and provisions ('Terms & Conditions'). By accessing, viewing, or using this site, the user indicates understanding of these Terms & Conditions and acceptance as the legal equivalent of a signed, written contract, binding you to these Terms & Conditions. Greekgold.com reserves the right to change these Terms & Conditions at any time for any reason, and your continued use of this site following any modifications will be considered acceptance of such modifications.
Copyright.
Unless otherwise indicated, all content on this site, including text, graphics, images, and logos, is the property of rhodesgallery.com and is protected by international copyright laws and regulations.
Trademarks.
Greekgold.com and other names, graphics or logos identifying Greekgold.com its products or services are the proprietary marks of Greekgold.com and may not be used in connection with any other product or service, nor in any manner that is likely to confuse customers, nor in any manner that discredits Greekgold.com
License.
These Terms & Conditions provide the user with a personal, revocable, nonexclusive, nontransferable license to use this site in compliance with its Terms & Conditions. The user may use this site solely for personal use, and may download a single copy of the materials from this site only for personal, noncommercial use, as long as any copyright, trademark, or other proprietary notices from the materials downloaded is not removed.
The user may not modify, copy, reproduce or otherwise use any information or material obtained from or through this site without the prior written permission of the material's owner. A condition of the use of this site is a guarantee to Greekgold.com that the site will not be used for any purpose that is unlawful, unauthorized, or inconsistent with the Terms & Conditions.
The user agrees that this license to use the rhodesgallery.com web site will terminate immediately upon your violation of this warranty. Greekgold.com reserves the right to terminate your access to this site and its content at any time, with or without notice, at our discretion.
Disclaimers.
While Greekgold.com aims to provide the best possible information, materials, products, and services available this site may include mistakes, typographical errors, or outdated information. Greekgold.com may also make changes to the site or the information, products, and services described in this site at any time, for any reason.
Greekgold.com is not responsible for and need not honor typographical or pricing errors on the site Greekgold.com reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders in which Greekgold.com believes the customer has violated applicable law, and orders that Greekgold.com believes are in any way harmful.
Greekgold.com also reserves the right to limit the number of items purchased or orders placed through this site. The user assumes the sole risk of making use or relying on the information, materials, products, and services available on this site. All information, materials, products, and services are provided 'as is' without warranty of any kind. In no event shall rhodesgallery.com be liable for any indirect, punitive, consequential, incidental, or special damages arising out of or connected with the use of this site or with the delay or inability to use this site, for any information, products, and services obtained through this site, even if Greekgold.com has been advised of the possibility of such damages.
Linked Sites.
This site contains links to sites owned and maintained by persons or entities other than Greekgold.com. Greekgold.com does not regularly review materials posted, or products or services offered, on the web sites to which this site is linked and expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the services offered at any linked site. Any decision to view the contents of any linked site is solely yours and is made at your own risk.
Submissions.
Greekgold.com welcomes not only your comments about your experiences shopping with us but also any suggestions about how to improve this site. Any comments, ideas, suggestions, or any other content contributed to Greekgold.com or this site (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for Greekgold.com to adopt, publish, reproduce, copy, use, or act on such content, without additional approval or consideration.
Indemnity.
You agree to indemnify, defend, and hold harmless Greekgold.com, its affiliates, and all of their employees, agents and associates from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses) relating to or arising from your use of this site or any breach by you of these Terms & Conditions.
Applicable Law. By visiting Greekgold.com you agree with international laws governing these Terms & Conditions and any dispute of any sort that might arise between you and rhodesgallery.com or its affiliates.
Local Laws.
Greekgold.com makes no representation that materials in this site are appropriate or available for use in other locations, and access to them from territories where any of the contents of this site are illegal is prohibited. Furthermore, Greekgold.com makes no representation that the products and services available for sale or use on this site are appropriate or available for use in other locations, and use or purchase of such products or services from territories where such purchase or use is illegal is prohibited. If you choose to access or make purchases from this site from other locations, you do so on your own volition and are responsible for compliance with any applicable local laws.
Entire Agreement.
These Terms & Conditions, together with Greekgold.com's shipping policy, privacy policy, returns policy and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms & Conditions, constitute the entire agreement between you and Greekgold.com with respect to your use of and material available through the site, and they supersede all other communications and proposals between you and Greekgold.com with respect to this site. Any rights not expressly granted in these Terms & Conditions are reserved.
General.
In the event that any provision contained in these Terms & Conditions is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these Terms & Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and Greekgold.com as a result of these Terms & Conditions or your use of this site. The waiver by rhodesgallery.com of one breach or default under these Terms & Conditions shall not constitute the waiver of any subsequent or other breach or default.
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